Troubleshooting & FAQ

When something looks off, start here.

A subscription shows "broken"

A broken state means the mapping to HubSpot failed — most often because the linked Contact was deleted or merged in HubSpot.

Fix: open the record in the dashboard and use Relink to point the subscription at the correct contact. History is preserved; only the link changes.

Products sit in "pending"

Prices waiting for a mapping decision. Open Products → Pending in the dashboard and link or create each one — see Product catalog mapping.

Data looks delayed

Stripe delivers events by webhook; a Stripe incident or a delayed event can lag the sync by a few minutes. If a specific object is stale for over an hour, contact support.

How do I disconnect Stripe?

Dashboard Settings → Stripe → Disconnect. Tokens are revoked immediately; your data is deleted from our systems within 30 days (see the Privacy Policy).

FAQ

Does it write to my HubSpot deals? Yes — bookings and deltas, per the model in Core concepts. It never changes deal stages on its own.

Which HubSpot tiers work? Any tier supporting app installs and workflows, including Starter and Professional. No Enterprise requirement on either side.

Test-mode Stripe? Test-mode data can be ignored via settings so it never reaches production records.