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Overview
Stripe Sync keeps your Stripe billing inside HubSpot — so sales, success and finance see the same truth, and you can act on billing without leaving the CRM.
This documentation covers setup, every feature, billing, and what to do when something looks wrong. The app lives at hss.ampdeck.io.
Getting help
Use the ? help button inside the dashboard — it answers questions from these docs. For anything it can't solve, email us at support@ampdeck.io — a human reads everything.
What syncs where
| Stripe | HubSpot |
|---|---|
| Customers | Contacts (matched by email) |
| Subscriptions | Deals in two dedicated pipelines — immutable bookings + change history |
| Products & prices | Products — one Stripe Price = one HubSpot Product |
| Invoices, payments, refunds, disputes | Stored in Stripe Sync, surfaced on your records as custom properties (MRR, lifetime value, dispute flags…) |
Your existing HubSpot data is never overwritten — contact names and record content stay yours. See Core concepts for the sync states and the rules we never break.
What you can do
- See billing on every record — sidebar cards on Contacts, Deals and Companies: subscriptions, MRR, lifetime value, invoices and disputes.
- Act on subscriptions in place — pause, resume, cancel, refund or edit quantities from the card; changes are written back to Stripe instantly.
- Get paid — generate checkout links from a Deal, or start a subscription from a Contact card.
- Automate — trigger HubSpot workflows on billing events (payment failed, dispute opened, subscription canceled).
- Report natively — every synced field is a HubSpot property: build revenue dashboards with HubSpot's own report builder (custom reports require HubSpot Pro+).
- Map your catalog — link Stripe prices to HubSpot products so bookings and revenue land on clean line items.
- Work as a team — roles and an audit log keep every write to Stripe user-initiated and accountable.
Where to start
New here? Getting started walks you through install, connecting Stripe and importing your history. If something looks wrong, start with Troubleshooting & FAQ.