Appearance
Sidebar cards
Billing context on the record: Contacts, Deals and Companies each get a Stripe Sync card in the HubSpot sidebar.
The three cards
| Record | Card name | What it's for |
|---|---|---|
| Contact | Contact Stripe Subscriptions | The customer's billing relationship |
| Deal | Stripe Subscription | The one subscription tied to this Deal |
| Company | Company Stripe Subscriptions | Read-only rollup across linked contacts |
Cards live in the record sidebar alongside HubSpot's native cards, and card visibility follows your HubSpot settings (hide from contractors, etc.).
Contact card — "Contact Stripe Subscriptions"
- Subscription status, MRR/ARR and lifetime value for the contact.
- Disputes — any open disputes, each with its current state.
- Subscriptions (n) — one row per active/paused subscription (canceled subscriptions are hidden). Each row shows a status tag — Active, Trialing, Paused, Canceling or Canceled — with a date phrase (renews …, cancels …, resumes …).
- New subscription button (admins/operators) — create a subscription for this customer right from the card; see Checkout & new subscriptions.
- Recent invoices with View hosted invoice ↗ and Refund links.
Deal card — "Stripe Subscription"
The single subscription linked to this Deal: status, MRR and the same action menu as the Contact card rows.
For a rep-originated Deal with no subscription yet, the card shows Generate checkout link — a Stripe Checkout session built from the Deal's line items (see Checkout & new subscriptions).
If the link between Deal and subscription breaks (e.g. the Deal was deleted), the card shows ⚠️ Deal link broken — relink it from the dashboard (see Troubleshooting).
Company card — "Company Stripe Subscriptions"
Deliberately read-only: LTV, MRR, customer count and recent invoices across all linked contacts. Mutations (pause/cancel/refund) always target one specific subscription, so they happen on the Contact or Deal card — see Company rollups for how the numbers are computed.
The action menu
Each subscription row has a ⋮ menu:
- View in Stripe ↗ — the subscription in your Stripe dashboard.
- View hosted invoice ↗ — the latest invoice's hosted page.
- Pause billing / Resume billing
- Don't cancel — undo a scheduled cancellation.
- Cancel at period end / Cancel immediately
- Edit quantities — change item quantities with live MRR preview.
- Refund — refund the latest invoice's payment.
Every action requires the destructive-action role (admin/operator — see Roles & permissions) and is written to the audit log. Details and semantics: Subscription actions.
Card data is stale / wrong?
- A
brokenbadge means the link to the HubSpot record failed — see Troubleshooting. - Numbers refresh on every billing event; a specific record lagging over an hour is worth reporting to support.